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Customer service representatives, customer service advisors, customer service agents, or customer service associates are employees who interact with customers to handle and resolve complaints, process orders, and provide information about an organization’s products and services. They may work in an office with a call center or in retail.
The following is a list of notable call centre companies: Company Founded Employees Revenue Locations Atento: 1999 154,000 Concentrix: 1983 290,000+ US$5.3 billion (2020)
The term "call center" was first published and recognised by the Oxford English Dictionary in 1983. The 1980s saw the development of toll-free telephone numbers to increase the efficiency of agents and overall call volume. Call centers increased with the deregulation of long-distance calling and growth in information-dependent industries. [11]
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CFP/Getty . Will Howard #18 of the Ohio State Buckeyes celebrates with family and fans after the game against the Oregon Ducks at Rose Bowl Stadium on January 1, 2025 in Pasadena, California.
By 1995, it had added call centers in other states. In 1996 it completed its IPO. [7] International growth and recent development (since 1997)