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A global Service Center Benchmark study [6] carried out by the Shared Services & Outsourcing Network (SSON) and the Hackett Group, which surveyed more than 250 companies, found that only about a third of all participants were able to generate cost savings of 20% or greater from their SSOs. At NASA, the 2006 switch to a shared services model is ...
A shared service is an accountable entity within a multi-unit organization tasked with supplying the business unit, respective divisions and departments with specialized services (finance, HR transactions, IT services, facilities, logistics, sales transactions) on the basis of a service level agreement (SLA) with a costs charge out on basis of some type and system of transfer price.
Outsourcing is a business practice in which companies use external providers to carry out business processes, that would otherwise be handled internally. [1] [2] [3] Outsourcing sometimes involves transferring employees and assets from one firm to another.
Outsourcing relationship management linking to external service providers In his 2004 book "The Outsourcing Revolution", [ 2 ] author Michael Corbett discusses the challenges of integrating two separate business entities (the client and the external service provider) across the different organizational boundaries and differing motivations and ...
Customer Support Outsourcing (CSO) involves delegating customer service functions to offshore call centres or service providers to handle inquiries, complaints, and assistance. Recruitment Process Outsourcing (RPO) is a workforce solution in which a business transfers all or part of its recruitment to an external provider.
Online outsourcing is the Internet-based version of outsourcing. This process is when one department, or indeed a whole area of work, transfers tasks and projects to a third party company. This process is when one department, or indeed a whole area of work, transfers tasks and projects to a third party company.
SO outsourcing is quite different from large-scale service outsourcing, which has its advantages but also requires pro-active contract and relationship management. [1] [2] In addition to full sales outsourcing, many partial models are observed, particularly in large firms. [3]
Crowdsourcing is not limited to online activity, however, and there are various historical examples of crowdsourcing. The word crowdsourcing is a portmanteau of "crowd" and "outsourcing". [1] [2] [3] In contrast to outsourcing, crowdsourcing usually involves less specific and more public groups of participants. [4] [5] [6]