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A service desk is a primary IT function within the discipline of IT service management (ITSM) as defined by ITIL. It is intended to provide a Single Point of Contact (SPOC) to meet the communication needs of both users and IT staff, [7] and also to satisfy both Customer and IT Provider objectives.
Additionally, Information systems technicians can conduct training and provide technical support to end-users, providing this for a departments (sometimes across multiple organizations). See also [ edit ]
ˈ v iː t aɪ,-ˈ w iː t aɪ,-ˈ v aɪ t iː /, [a] [1] [2] [3] Latin for 'course of life', often shortened to CV) is a short written summary of a person's career, qualifications, and education. This is the most common usage in British English. [1] [3] In North America, the term résumé (also spelled resume) is used, referring to a short ...
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Tier III (or Level 3, abbreviated as T3 or L3) is the highest level of support in a three-tiered technical support model responsible for handling the most difficult or advanced problems. It is synonymous with level 3 support, 3rd line support, back-end support, support line 3, high-end support, and various other headings denoting expert level ...
Microsoft Certified Application Specialist [ edit ] The Microsoft Certified Application Specialist certification series were the certifications introduced for the Microsoft Office 2007 suite, allowing credential holders to demonstrate expertise in products such as Microsoft Word, Excel, PowerPoint. [ 8 ]