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2. Customer service representative - Wikipedia

   en.wikipedia.org/wiki/Customer_service...

   A Firestone customer service representative in Berkeley Heights, New Jersey. Customer service representatives, customer service advisors, customer service agents, or customer service associates are employees who interact with customers to handle and resolve complaints, process orders, and provide information about an organization’s products and services.

3. Call avoidance - Wikipedia

   en.wikipedia.org/wiki/Call_avoidance

   Call avoidance is a strategy businesses use to reduce inbound call volumes to contact centers in the customer service ... of skilled phone agents is essential. ...

4. Contact center telephony - Wikipedia

   en.wikipedia.org/wiki/Contact_center_telephony

   In marketing, contact center telephony is the communication and collaboration system used by businesses to either manage high volumes of inbound queries or outbound telephone calls keeping their workforce or agents productive and in control to serve or acquire customers.

5. Contact AOL customer support

   help.aol.com/articles/account-management...

   Contact AOL customer support The AOL Help site is your starting point for getting support from AOL. Support may come via phone, chat, social media or help articles, depending on the question or issue you have.

6. Call centre - Wikipedia

   en.wikipedia.org/wiki/Call_centre

   An inbound call centre is operated by a company to administer incoming product or service support or information inquiries from consumers. Outbound call centres are usually operated for sales purposes such as telemarketing , for solicitation of charitable or political donations , debt collection , market research , emergency notifications, and ...

7. Customer service - Wikipedia

   en.wikipedia.org/wiki/Customer_service

   The customer benefit of AI is the feel for chatting with a live agent through improved speech technologies while giving customers the self-service benefit. [13] AI can learn through interaction to give a personalized service.