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A suggestive question is one that implies that a certain answer should be given in response, [1] [2] or falsely presents a presupposition in the question as accepted fact. [3] [4] Such a question distorts the memory thereby tricking the person into answering in a specific way that might or might not be true or consistent with their actual feelings, and can be deliberate or unintentional.
For example, one panelist may ask technical questions, another may ask management questions, another may ask customer service-related questions etc. Skeet shoot format – The candidate is given questions from a series of panelists in rapid succession to test his or her ability to handle stress filled situations.
An open-ended question is a question that cannot be answered with a "yes" or "no" response, or with a static response. Open-ended questions are phrased as a statement which requires a longer answer. They can be compared to closed questions which demand a “yes”/“no” or short answer. [1]
The interviewee can define what they would do (differently, the same, or better) next time being posed with a situation. Common questions that the STAR technique can be applied to include conflict management , time management , problem solving and interpersonal skills .
An interview is a structured conversation where one participant asks questions, and the other provides answers. [1] In common parlance, the word "interview" refers to a one-on-one conversation between an interviewer and an interviewee. The interviewer asks questions to which the interviewee responds, usually providing information.
Good quality customer service is usually measured through customer retention. Customer service for some firms is part of the firm’s intangible assets and can differentiate it from others in the industry. One good customer service experience can change the entire perception a customer holds towards the organization. [3] It is expected that AI ...
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A Firestone customer service representative in Berkeley Heights, New Jersey. Customer service representatives, customer service advisors, customer service agents, or customer service associates are employees who interact with customers to handle and resolve complaints, process orders, and provide information about an organization’s products and services.