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Active listening includes further understanding and closeness between the listener and speaker. The more basic ways this is done are through paraphrasing, reflective emotion, and open-ended questions. Paraphrasing involves putting the speaker's message in one's words to demonstrate one's understanding and continue the discussion.
An open-ended question is a question that cannot be answered with a "yes" or "no" response, or with a static response. Open-ended questions are phrased as a statement which requires a longer answer. They can be compared to closed questions which demand a “yes”/“no” or short answer. [1]
Ask open-ended questions and follow-up questions. The team should avoid asking leading questions or giving clues. Analyze the findings and summarize insights: The team should use notes taken during the sessions to generate insights and to find common patterns. Based on the findings, the design team could then decide directions to take action on.
The clinician must ask open ended questions which helps the patient to give more information about their situation, so they feel in control and that they are participating in the decision-making process and the decisions are not being made for them. This creates an environment that is comfortable for the patient to talk about change.
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Open-ended questions are not always long, and shorter questions often have equal or greater impact than longer ones. When using the Action Learning approach, it is important to be aware of one's tone and language. The goal is usually to ask challenging questions, or to challenge the respondent's perspective.
Interviews can be unstructured, free-wheeling, and open-ended conversations without a predetermined plan or prearranged questions. [2] One form of unstructured interview is a focused interview in which the interviewer consciously and consistently guides the conversation so that the interviewee's responses do not stray from the main research ...
In a standardized open-ended interview, the same open-ended questions are asked to all interviewees. This approach facilitates faster interviews that can be more easily analyzed and compared. In a closed fixed-response interview, all interviewees are asked the same questions and asked to choose answers from among the same set of alternatives.