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A Passenger Service System or PSS is a network of software applications that help airlines manage all the passenger-related operations from ticketing to boarding. [1] The PSS usually comprises an airline reservations system, an airline inventory system and a departure control system (DCS).
In 2016, Gogobot, a travel booking and research company founded by entrepreneurs Travis Katz and Ori Zaltzman in 2010, acquired the Trip.com brand from Expedia and rebranded the service as Trip.com. [3] In November 2017, Ctrip acquired Trip.com. [4] At that time, Trip.com had more than 60 million users. [5] [6]
A reservation for an itinerary is made in the airline system, either directly by the passenger or by an agent. The itinerary includes all the above details needed for the issuance of an air ticket, except the ticket number. When the reservation is made, a passenger name record (PNR) will be created which is used to manage the reservation and ...
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Before a flight departs, the so-called passenger name list (PNL) is handed over to the departure control system that is used to check-in passengers and baggage. Reservation data such as the number of booked passengers and special service requests is also transferred to flight operations systems, crew management and catering systems.
The MARS-1 train ticket reservation system was designed and planned in the 1950s by the Japanese National Railways' R&D Institute, now the Railway Technical Research Institute, with the system eventually being produced by Hitachi in 1958. [6] It was the world's first seat reservation system for trains. [7]
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