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[1] [2] Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email or text, via live chat, and through social media. [3] Qualifications include good communication, problem-solving, and computer skills. [1]
An inbound call centre is operated by a company to administer incoming product or service support or information inquiries from consumers. Outbound call centres are usually operated for sales purposes such as telemarketing , for solicitation of charitable or political donations , debt collection , market research , emergency notifications, and ...
Customer service may be provided in person (e.g. sales / service representative), or by automated means, [11] such as kiosks, websites, and apps. An advantage of automation is that it can provide service 24 hours a day which can complement face-to-face customer service. [12] There is also economic benefit to the firm.
A customer representative is an individual who has authority to represent a community that intends to purchase a product. The term is most often applied to a representative of a company, or proxy, who works closely with a producer or developer to clarify specifications for a product or service.
Umrao Jaan Ada (Urdu: اُمراؤ جان ادا) is an Urdu novel by Mirza Hadi Ruswa (1857–1931), first published in 1899. [1] It is considered the first Urdu novel by many [2] and tells the story of a tawaif and poet by the same name from 19th century Lucknow, as recounted by her to the author.
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Telemarketing. Telemarketing (sometimes known as inside sales, [1] or telesales in the UK and Ireland) is a method of direct marketing in which a salesperson solicits prospective customers to buy products, subscriptions or services, either over the phone or through a subsequent face to face or web conferencing appointment scheduled during the call.
The boom in the education industry created a vast market for text books, both for school and post-school levels. Where the primary sector is largely catered to by the local textbook boards, there is a serious dearth for books on professional subjects like medical, engineering or business. Thus increased the demand for foreign books.