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2. Healthcare CRM - Wikipedia

   en.wikipedia.org/wiki/Healthcare_CRM

   Healthcare CRM service automation focuses on the provisioning and delivery of services to patients. Through service automation, patients are supported across multiple channels for self-scheduling, communication, facilitate intake and registration, navigation, care coordination with remote monitoring, and other patient-driven service coordination.

3. Customer relationship management - Wikipedia

   en.wikipedia.org/wiki/Customer_relationship...

   With CRM systems, customers are served on the day-to-day process. With more reliable information, their demand for self-service from companies will decrease. If there is less need to interact with the company for different problems, then the customer satisfaction level is expected to increase. [35]

4. Health care analytics - Wikipedia

   en.wikipedia.org/wiki/Health_care_analytics

   Health care analytics is the health care analysis activities that can be undertaken as a result of data collected from four areas within healthcare: (1) claims and cost data, (2) pharmaceutical and research and development (R&D) data, (3) clinical data (such as collected from electronic medical records (EHRs)), and (4) patient behaviors and preferences data (e.g. patient satisfaction or retail ...

5. eCRM - Wikipedia

   en.wikipedia.org/wiki/ECRM

   Data aggregation: Filter and analysis for firm's specific needs to fulfill their customers. Customer interaction: According to customer's need, company provide the proper feedback to them. eCRM can be defined as activities to manage customer relationships by using the Internet, web browsers or other electronic touch points.

6. List of open-source health software - Wikipedia

   en.wikipedia.org/wiki/List_of_open-source_health...

   HRHIS is a human resource for health information system for management of human resources for health developed by University of Dar es Salaam college of information and communication technology, Department of Computer Science and Engineering, for Ministry of Health and Social Welfare (Tanzania) and funded by the Japan International Cooperation ...

7. Revenue cycle management - Wikipedia

   en.wikipedia.org/wiki/Revenue_cycle_management

   Revenue cycle management (RCM) is the process used by healthcare systems in the United States and all over the world to track the revenue from patients, from their initial appointment or encounter with the healthcare system to their final payment of balance. It is a normal part of health administration. The revenue cycle can be defined as, "all ...