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The objective of the OLA is to present a clear, concise and measurable description of the service provider's internal support relationships. OLA is sometimes expanded to other phrases but they all have the same meaning: organizational-level agreement; operating-level agreement; operations-level agreement. OLA is not a substitute for an SLA.
The SLA is the entire agreement that specifies what service is to be provided, how it is supported, times, locations, costs, performance, and responsibilities of the parties involved. SLOs are specific measurable characteristics of the SLA such as availability, throughput, frequency, response time, or quality.
The output received by the customer as a result of the service provided is the main focus of the service level agreement. Service level agreements are also defined at different levels: Customer-based SLA: An agreement with an individual customer group, covering all the services they use. For example, an SLA between a supplier (IT service ...
IEEE software life cycle; Software project management; Software quality assurance; Software requirements specification; Software configuration management; Software design description; Software test documentation; Software verification and validation; Software user documentation; Software reviews and audit
ISO/IEC/IEEE 12207 Systems and software engineering – Software life cycle processes [1] is an international standard for software lifecycle processes. First introduced in 1995, it aims to be a primary standard that defines all the processes required for developing and maintaining software systems, including the outcomes and/or activities of each process.
Release notes detail the corrections, changes or enhancements (functional or non-functional) made to the service or product the company provides.[7] [8] [9]They might also be provided as an artifact accompanying the deliverables for System Testing and System Integration Testing and other managed environments especially with reference to an information technology organization.
Software documentation is written text or illustration that accompanies computer software or is embedded in the source code. The documentation either explains how the software operates or how to use it, and may mean different things to people in different roles. Documentation is an important part of software engineering. Types of documentation ...
The word directory contains the document.xml file which is the core content of the document. [Content_Types].xml This file provided MIME type information for parts of the package, using defaults for certain file extensions and overrides for parts specified by IRI. _rels This directory contains relationships for the files within the package.