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An automated call distribution system, commonly known as automatic call distributor or automatic call dispatcher (ACD), is a telephony device that answers and distributes incoming calls to a specific group of terminals or agents within an organization. ACDs direct calls based on parameters that may include the caller's telephone number, the ...
Processor read/write scratch memory (called CALL STORE) was implemented using a magnetic core variant called Ferrite Sheet. Program and Data Store (used to store Software and infrequently changed data) was implemented using a technology called piggy back twistor - in modern parlance a write once, read many times non-volatile memory system).
A vector directory number (VDN) is an extension on an automatic call distributor that directs an incoming call to a "vector" — a user-defined sequence of functions that may be performed, such as routing the call to a destination, giving a busy signal, or playing a recorded message.
Most office telephone systems have some facility for recording calling volumes, and incoming call timing. Dispatch centers use Automatic call distribution (ACD) groups which can be evaluated for metrics such as average wait time, abandoned calls, and calls per hour. These numeric data can be entered into spreadsheets for analysis of trends.
Call originator - (or calling party, caller or A-party) a person or device that initiates a telephone call by dialling a telephone number. Call waiting - a system that notifies a caller of another incoming telephone call by sounding a sound in the earpiece. Called party - (or callee or B-party) Caller; Calling party; Conference call (multi ...
Telax Hosted Call Center, is the trading name of Telax Voice Solutions Inc., formerly Telax Systems Inc. A privately held application service provider delivering automatic call distribution (ACD), self-service IVR, business intelligence tools and VoIP services, to a network of enterprises, government organizations, ISPs and other service providers across North America.
OpenADR – Open Automated Demand Response; protocol to manage electricity consuming/controlling devices; Optomux – Serial (RS-422/485) network protocol originally developed by Opto 22 in 1982. The protocol was openly documented [1] and over time used for industrial automation applications. PieP – An Open Fieldbus Protocol
In the following states and regions, the primary local carrier is not an RBOC: Lumen Technologies, in addition to its role as the BOC in the areas of 14 states gained from its acquisition of Qwest, Lumen serves other non-ex-Bell local exchanges in those states, as well as some in Florida and the Las Vegas metropolitan area in Nevada.