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a database abstraction layer, currently supporting (among others) Python's built-in "anydbm" module, PostgreSQL, MySQL and SQLite; issue-specific "nosy lists", used for e-mail notifications and conversation (each issue effectively becoming a mini mailing list) [8] an authorization system, [9] based on roles (of users), classes and objects
MySQL, PostgreSQL, SQLite: 2012 [1] 0.8 [2] 2013-08-23; 12 years ago ... System Docker Image Helm chart See also. Comparison of help desk issue tracking software;
Zammad is a free helpdesk or issue tracking system. It offers the connection of various channels like email, chat, telephone, Twitter, or Facebook. Zammad is developed in the programming languages Ruby and JavaScript. The name Zammad comes from the Bavarian language and means "together". [3]
Trac is an open-source, web-based project management and bug tracking system. It has been adopted by a variety of organizations for use as a bug tracking system for both free and open-source software and proprietary projects and products. [4] Trac integrates with major version control systems including ("out of the box") Subversion and Git.
System Creator License Implementation language(s) Back end Launch Date Faveo Helpdesk: Ladybird Web Solution Proprietary PHP: MySQL: 2015 GLPI: INDEPNET
OTRS (originally Open-Source Ticket Request System) is a service management suite. The suite contains an agent portal , admin dashboard and customer portal. In the agent portal, teams process tickets and requests from customers (internal or external).
An issue tracking system (also ITS, trouble ticket system, support ticket, request management or incident ticket system) is a computer software package that manages and maintains lists of issues. [1] Issue tracking systems are generally used in collaborative settings, especially in large or distributed collaborations, but can also be employed ...
Bugzilla is a web-based general-purpose bug tracking system and testing tool originally developed and used by the Mozilla project, and licensed under the Mozilla Public License. Released as open-source software by Netscape Communications in 1998, it has been adopted by a variety of organizations for use as a bug tracking system for both free ...