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Centralised Public Grievance Redress and Monitoring System (Hindi: केंद्रीकृत लोक शिकायत निवारण और निगरानी प्रणाली; abbreviated as CPGRAMS) is a centralised system that allows anyone to file complaints against any department of the Central or State Government of India. it is one of the flagship initiatives for ...
The Centre for Railway Information Systems (CRIS) designs, develops, implements and maintains most of the important information systems of Indian Railways. It is under the ownership of Government of India and administrative control of the Ministry of Railways. It is located in Chanakyapuri, New Delhi. CRIS was established in 1986.
The Passenger Amenities Committee (PAC) is a statutory Organization body under the Ministry of Railways (India), Government of India. [1] It is tasked with grievances of passengers for the ease of railway transport in India. PAC is considered to be one of the classical organizational network for smooth functioning of railways in India.
The officers of Railway Board Secretariat Service used to constitute feeder categories for filling up the posts Indian Railway Personnel Service in its earlier days. Their services are also often taken by various Railway undertakings and corporations on deputation basis.
Government Railway Police (GRP), or simply Railway Police, are branches of the state police forces in India responsible for maintaining law and order, as well as preventing and detecting crimes in railway premises and trains. Its duties correspond to those of the district police in the areas under their jurisdiction.
Indian Railway Catering and Tourism Corporation (IRCTC) is an Indian public sector undertaking that provides ticketing, catering, and tourism services for the state-owned Indian Railways. It was established in 1999 by the Government of India and operated under the administrative control of the Ministry of Railways .
Established in 1974 by the Indian Railways, the company's initial charter was to provide consultancy services in rail transport management to operators in India and abroad. RITES has since diversified into planning and consulting services for other infrastructure, including airports, ports, highways and urban planning.
The Commission of Railway Safety is a government commission of India. Subordinate to the Ministry of Civil Aviation, the commission is the rail safety authority in India, as directed by The Railways Act, 1989. The agency investigates serious rail accidents. Its head office was in the North-East Railway Compound in Lucknow.