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Dialed Number Identification Service (DNIS) is a service offered by telecommunications companies to corporate clients which identifies the originally dialed telephone number of an inbound call. The client may use this information for call routing to internal destinations or activation of special call handling.
An inbound call centre is operated by a company to administer incoming product or service support or information inquiries from consumers. Outbound call centres are usually operated for sales purposes such as telemarketing , for solicitation of charitable or political donations , debt collection , market research , emergency notifications, and ...
Call features provide a customised experience for the caller and maximize the efficiency of inbound call handling. Call management parameters can specify how calls are distributed according to an operator's skill level in relation to a call, the time and/or date of a call, the location of the caller or through automatic routing processes. [3]
04 Dubai; 05 mobile number; 06 Sharjah, Ajman and Umm al-Quwain; 07 Ras Al Khaimah; 08 Western Region (Liwa, etc.) 09 Fujairah; Mobile numbers begin with: 050 cell phones ; 052 cell phones ; 053 cell phones (Virgin Mobile) 054 cell phones (Recently released for public use.) 055 cell phones ; 056 cell phones
In marketing, contact center telephony is the communication and collaboration system used by businesses to either manage high volumes of inbound queries or outbound telephone calls keeping their workforce or agents productive and in control to serve or acquire customers.
And while there were exceptions for free zones and modern housing developments, for the majority of the UAE, Etisalat held a monopoly on business and personal telecommunications services. In February 2006, this monopoly became a duopoly when a new telephone company and Internet service provider (ISP), du , was established to offer mobile ...
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