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The International Journal of Business Communication is a quarterly peer-reviewed academic journal covering the field of business communication.The editors-in-chief are Jacqueline and Milton Mayfield (Texas A&M International University).
Good quality customer service is usually measured through customer retention. Customer service for some firms is part of the firm’s intangible assets and can differentiate it from others in the industry. One good customer service experience can change the entire perception a customer holds towards the organization. [3] It is expected that AI ...
Customer dynamics is an emerging theory on customer-business relationships that describes the ongoing interchange of information and transactions between customers and organizations. These exchanges occur over a wide range of communication channels, such as phone, email, Web and text, including those outside of organizational control like ...
The Journal of Business and Technical Communication is a quarterly peer-reviewed academic journal that focuses on communication best practices, problems, and trends in business and academic venues. The journal was established in 1987 and is published by SAGE Publishing .
Business and Professional Communication Quarterly is a quarterly peer-reviewed academic journal covering communication management. The editor-in-chief is Melinda Knight ( Montclair State University ).
Customer satisfaction is an ambiguous and abstract concept and the actual manifestation of the state of satisfaction will vary from person to person and product/service to product/service. The state of satisfaction depends on a number of both psychological and physical variables which correlate with satisfaction behaviors such as return and ...
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Business communication is the act of information being exchanged between two-parties or more for the purpose, functions, goals, or commercial activities of an organization. [1] Communication in business can be internal which is employee-to-superior or peer-to-peer, overall it is organizational communication.