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Operator assistance refers to service provided by a telephone operator to the calling party of a telephone call.This can include telephone calls made from pay phones, calls placed station-to-station, person-to-person, or collect, third-number calls, calls billed to credit cards, and certain international calls which cannot be dialed directly.
Direct-distance dialing (DDD) was first introduced in areas with common-control switching (panel and crossbar) in the 1950s.These areas had used 411 for directory assistance, and because of the ability of common-control switching to analyze the initial digits of a number in a "sender" before routing the call, these areas did not require the dialing of an initial 1 to initiate a long-distance call.
If the call has been answered by a telephone operator, they then connect the call to the appropriate emergency service, who then dispatches the appropriate help. In the case of multiple services being needed on a call, the most urgent need must be determined, with other services being called in as needed.
The operator will then transfer the call to the appropriate service's own call-taker. If the caller is unsure as to which service they require, the operator will transfer the call to the police, and if an incident requires more than one service, for instance a road traffic accident with injuries and trapped people, one service will alert the ...
Coast guard – 118; [31] Information about emergencies – #7119 free call; Information about emergencies – #9110 pay call; Roadside assistance – #8139. 112 and 911 redirect to 110 on mobile phones and telephones that are present at all United States military installations. Jordan: 911: Mobile phones – 112. Kazakhstan: 112
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Callers make initial contact through the 999 emergency telephone service, where their calls are answered at an operator assistance centre (OAC). From here the telephone company's operator directs the call to the relevant ECC.
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