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In the US, Southwest Airlines had the lowest rate of complaints in 2006, with 0.11 complaints per 100,000 passengers, while US Airways and United Airlines had the worst rate of complaints, both with 1.36 complaints per 100,000 passengers. [7] US Airways is also the US airline with the worst on-time performance, which might explain its rate of ...
How airline customer service evolves online Chard, the traveler who got in touch with Delta on X, said the climate on social media overall is changing, pointing to fractured online communities.
Ryanair was among the many airline carriers that suffered from the brief but far-reaching disruption caused by a technical fault with the U.K.’s air traffic system.
Ryanair Holdings , the Irish low-fares airline, regularly courts controversy and CEO Michael O'Leary often appears to revel in it. They may offer some of the lowest fares in Europe, but there's ...
Get answers to your AOL Mail, login, Desktop Gold, AOL app, password and subscription questions. Find the support options to contact customer care by email, chat, or phone number.
The Air Passengers Rights Regulation 2004 [1] [2] (Regulation (EC) No 261/2004) is a regulation in EU law establishing common rules on compensation and assistance to passengers in the event of denied boarding, flight cancellations, or long delays of flights.
According to research in October 2013, Ryanair was the cheapest low-cost airline in Europe in basic price (excluding fees) but was the fourth cheapest when fees were included. [96] [97] On 25 October 2013, Ryanair announced what it described as a series of "customer service improvements", to take place over the next six months.
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