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Boost Mobile customers reported that they were unable to contact customer service, cancel their subscription, or make payments. The outage affected customers across the U.S. [ 27 ] [ 28 ] Service outages lasted for more than a month, with customers reporting wait times for customer service stretching to more than 14 hours. [ 29 ]
Subscriber counts are sourced from each companies quarterly reports. Subscriber counts include what each companies quarterly report states, whether it be just postpaid and prepaid (as in the case of Boost Mobile and UScellular) or a combination of postpaid, prepaid and fixed-wireless access as in the case of AT&T, T-Mobile and Verizon).
Dish Network acquired Boost Mobile on July 1, 2020, as part of an agreement with T-Mobile.The agreement with T-Mobile allows Dish to use T-Mobile's network until 2027. On July 19, 2021, Dish announced an agreement with AT&T to use AT&T's network until 2031 and the option for AT&T to use Dish's wireless spectrum on their network.
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In May 2022, Boost began rolling out 5G service access to all customers with a compatible service and device. [12] In February 2024, Boost began provisioning eSIMs through their mobile applications. [13] eSIMs were made available for both existing and new Boost Mobile services on iOS and Android smartphones that support eSIM functionality.