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The ACSI indicates that almost half of all cable customers (regardless of company) have registered complaints, and that cable is the only industry to score below 60 in the ACSI. [1] Comcast's customer service rating by the ACSI surveys indicate that the company's customer service has never improved since the surveys began in 2001.
In a recent poll of customers and their satisfaction with customer service cable and satellite providers have been ranked the lowest, dropping 3% since the first survey was performed last year.
The rates for cable services increased excessively, surpassing inflation. As a result, the Cable Television Consumer Protection and Competition Act of 1992 had been enacted by the U.S. Congress. The Act had the goal to restore Federal regulation of the cable television industry and respond to complaints about poor cable service and high rates. [2]
A 2013 Leichtman survey showed that the 13 largest MVPD companies, covering 94 percent of the country, experienced their first year-to-year subscriber losses. 80,000 subscribers dropped their service in the year ending March 31, 2013. 1.5 million cable customers dropped their service, with Time Warner Cable losing 553,000 and Comcast losing ...
Here are the steps to take when you’re ready to break free from your cable TV service, starting with your current cable contract. Step 1: Check your cable contract
In July 2006, Adelphia sold its cable operations to Comcast and Time Warner for $17.6 billion in cash and shares in Time Warner's cable unit. Out of that amount, Time Warner shares and $15 billion were planned to be administered to creditors. Following that, Adelphia ceased to do business. [11]
Sunday Ticket, which makes out-of-market games available to fans nationwide, is currently available as an add-on package on YouTube TV or as a standalone à la carte service on YouTube Primetime ...
Check the physical connection - A loose cable or cord can often be the cause of a connection problem. Make sure everything is securely connected to the wall and device. 3. Reboot your modem/router - Sometimes the old "turn it off and on again" approach actually does work! Just wait about five minutes before turning it back on to make sure ...