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The ratings are based on items including surveys of consumers, reports from undercover shoppers, expert surveys, the number of consumer agency complaints against a company or service provider, and an analysis of publicly available databases. The first publication only covered the Washington DC area.
Consumer Reports (CR), formerly Consumers Union (CU), is an American nonprofit consumer organization dedicated to independent product testing, investigative journalism, consumer-oriented research, public education, and consumer advocacy.
One of the largest internet based consumer-review services, Rateitall.com reports the average consumer review of Comcast as 1.6 out of 5 stars, based on a total of 511 reviews to date (2014). [ 7 ] Consumer affairs blog The Consumerist named Comcast "Worst Company in America" in 2010 and 2014. [ 8 ]
[23] [24] For example, Nielsen may report a show as receiving a 4.4/8 during its broadcast; this would mean that 4.4% of all television-equipped households (that is to say homes with a TV set, not total number of people) were tuned in to that program, while 8% of households that were watching TV at that time were watching the specific program.
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During this period, 41.5% of complaints were related to wireless service, 29.2% in regards to internet services and 10.6% for television services. [7] Most recently in 2021, the CCTS accepted approximately 17,000 complaints from Canadians in regards to their Internet, phone, and TV services.