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In this role he attempted to address the reputation of the telecommunications company after significant backlash at the services the company provided. According to the Australian Financial Review, complaints had declined by 70% whilst he was chairman. [3] In July 2024, Mullen joined the board of Qantas. [2]
Qantas is the world's third-oldest airline by foundation date and the oldest airline in the English-speaking world — being founded in November 1920. [34] [35] Qantas is an acronym of the airline's original name, Queensland and Northern Territory Aerial Services, as it originally served Queensland and the Northern Territory. It is popularly ...
Joyce became CEO of Qantas on November 28, 2008. He succeeded Geoff Dixon, who had been in the role since March 2001. [7] Joyce is a former director of Orangestar Investment Holdings Pte Limited (holding company of Singapore-based Jetstar Asia Airways and Valuair) and Jetstar Pacific Airlines Aviation Joint Stock Company (in Vietnam).
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On 16 August 2011, Qantas announced plans to launch a new airline in Asia and move away from the North Atlantic which had been the airline's traditional market. [7] The airline said that it would establish Jetstar Japan as a low-cost carrier, along with a premium carrier to be based at either Singapore or Kuala Lumpur. [8]
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In November 2005, it was revealed that Qantas and Air New Zealand have seating policies similar to those of British Airways. The policy came to light following an incident in 2004 when Mark Wolsay, a shipping manager, who was seated next to a young boy on a Qantas flight in New Zealand, was asked to change seats with a female passenger.