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Airbnb guests recently shared their most common “complaints” on Reddit, from confusing instructions to misleading listings.
A Florida mom is suing a company that vets guests for Airbnb after she says she was banned from the short-term rental platform over a pair of past felony convictions that have since been expunged ...
The whistleblower complaint comes as Airbnb CEO Brian Chesky has for years tried to quell safety concerns over a business that is, at its heart, strangers staying in the homes of other strangers.
Airbnb features a review system in which guests and hosts can rate and review each other after a stay. Hosts and guests are unable to see reviews until both have submitted a review or until the time period to review has closed, a system that aims to improve accuracy and objectivity by removing fears that users will receive a negative review in ...
An Airbnb customer who was initially denied the rebooking of her Airbnb reservation under a “major events” policy near the Palisades wildfires in Los Angeles has received a full refund. Ana ...
[16] [137] The review filter was first developed two weeks after the site was founded and the company saw their "first obviously fake reviews". [136] Filtered reviews are moved into a special area and not counted towards the businesses' star-rating. [136] The filter sometimes filters legitimate reviews, leading to complaints from business ...