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The aggregator model involves the mobile messaging operator signing multiple individual agreements with mobile operators to facilitate two-way SMS traffic through that operator's SMSC (Short Message Service Center). SMS messages are delivered to the operator's SMSC, but not the subscriber's handset; the SMSC takes care of further handling of ...
Conversica is a US-based cloud software technology company, headquartered in San Mateo, California, that provides two-way AI-driven conversational software and a suite of Intelligent Virtual Assistants for businesses to engage customers via email, chat, and SMS. [2]
HubSpot's customer service software, Service Hub ( previously known as Customer Hub ) [55] was announced in 2017, moved out of beta testing in 2018, [56] [57] and received a "refresh" in 2022. The contact center platform provides self-service automation, Twilio telephony , [ 58 ] as well as "sentiment analysis and churn forecasting" and ...
Marketing automation refers to software platforms and technologies designed for marketing departments and organizations automate repetitive tasks [1] and consolidate multi-channel (email, SMS, chatbot, social media) interactions, tracking and web analytics, lead scoring, campaign management and reporting into one system. [2]
Some messaging services that do not solely focus on a mobile-first experience, or enforce SMS authentication, may allow email addresses to be used for sign-up instead. Some messaging services offer greater flexibility and privacy, by allowing users to create more than one account to compartmentalize personal & work purposes, or not requiring ...
A direct-to-mobile gateway is a device that has built-in wireless GSM connectivity. It allows SMS text messages to be sent and/or received by email, from Web pages or from other software applications by acquiring a unique identifier from the mobile phone's Subscriber Identity Module, or "SIM card".
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