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The source code is free software according to the AGPL-3.0-only license [6] and available via git. [7] [8] For this purpose, the Zammad Foundation [9] was founded to ensure the freedom of the software. Inspiration for the Zammad Foundation are the WordPress Foundation, the Free Software Foundation, and the Mozilla Foundation. [9]
OTRS (originally Open-Source Ticket Request System) is a service management suite. The suite contains an agent portal , admin dashboard and customer portal. In the agent portal, teams process tickets and requests from customers (internal or external).
GLPI (acronym: French: Gestionnaire Libre de Parc Informatique, or "Free IT Equipment Manager" in English) [2] is an open source IT Asset Management, issue tracking system and service desk system. This software is written in PHP and distributed as open-source software under the GNU General Public License. GLPI is a web-based application helping ...
Notable issue tracking systems, including bug tracking systems, help desk and service desk issue tracking systems, as well as asset management systems, include the following. The comparison includes client-server application, distributed and hosted systems.
The email system includes support for auto-responses, attachments, and full customization of all the rules which govern email. Emails are stored in RT as correspondence on a ticket, and the software can make a distinction between public replies and private comments to show them as appropriate.
An issue tracking system (also ITS, trouble ticket system, support ticket, request management or incident ticket system) is a computer software package that manages and maintains lists of issues. [1] Issue tracking systems are generally used in collaborative settings, especially in large or distributed collaborations, but can also be employed ...
Easy Redmine, open-source project management software; Easy Projects; EGroupware, is free open source groupware software intended for businesses from small to enterprises; Feng Office Community Edition; Fle3; Gitea; GitLab; Group-Office, Web-based groupware for sharing calendars, files, e-mail, CRM, Projects, Mobile Synchronization and much more.
All web applications, both traditional and Web 2.0, are operated by software running somewhere. This is a list of free software which can be used to run alternative web applications. Also listed are similar proprietary web applications that users may be familiar with. Most of this software is server-side software, often running on a web server.