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In 2010, HSBC was rated the worst in customer advocacy by Forrester Research, which asked bank customers to rank their banks. In the national survey of approximately 4,500 banking customers assessing the top 50 banks, in answer to the question: "My financial provider does what’s best for me, not just its own bottom line," HSBC set a new all ...
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Customers have a dedicated premier relationship manager, global 24-hour access to call centres, free banking services, and preferential rates. A HSBC Premier customer receives the HSBC Premier services in all countries that offer HSBC Premier, without having to meet that country's qualifying criteria ("Premier in One, Premier in All"). [186]
Under the HSBC brand, the bank maintains a network of around 220 branches throughout Hong Kong, from which it offers a wide range of financial products and services. For some time in the late 1980s and early 1990s, the bank was known by the name HongkongBank in its native city, although it now trades
In 1989, Midland Bank launched First Direct, the pioneer of telephone banking, with a person-to-person service available 24 hours a day, 365 days a year. It continues to operate as a division of HSBC UK. It now offers internet banking as well and serves more than one million customers.
In April 2004, the bank launched Internet Banking Plus, a service whereby account information was taken by third party internet banking from the bank's other accounts with different banks and the information was unified under First Direct's Internet Banking Plus service. In October 2006, the bank launched a first generation mobile phone banking ...
HSBC Private Bank is the principal private banking business of the HSBC Group.HSBC Private Bank's holding company is HSBC Private Banking Holdings (Suisse) S.A..The holding company is wholly owned by British HSBC Bank plc and its subsidiaries include HSBC Private Bank (Suisse) S.A., HSBC Private Bank (UK) Limited, HSBC Private Bank (C.I.) Limited, HSBC Private Bank (Luxembourg) S.A., HSBC ...
Marine Midland was founded as Marine Bank, a state-chartered bank, on July 10, 1850, with capital of $170,000. It was founded by eight men from across New York—General James S. Wadsworth of Geneseo, J. P. Beekman of Kinderhook, New York, John Arnot of Elmira, John Magee and Constant Cook of Bath, William R. Gwinn of Medina, and George Palmer and James M. Ganson of Buffalo.