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When creating an app password, use a browser that you've used to sign into AOL Mail for several days in a row and avoid using Incognito mode. If this isn’t successful, use webmail or the official AOL App to access your email. Customer care can’t override this process of determining App Password creation eligibility.
Get answers to your AOL Mail, login, Desktop Gold, AOL app, password and subscription questions. Find the support options to contact customer care by email, chat, or phone number.
If you're having issues sending and receiving emails for your AOL Mail account in a third-party email application, you may need to reauthenticate your account by removing and re-entering your password or removing and re-adding your AOL Mail account. Get the steps for common third-party email applications. Account Management · Dec 9, 2024
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Increasingly, a fourth factor is coming into play involving the physical location of the user. While hard wired to the corporate network, a user could be allowed to login using only a pin code. Whereas if the user was off the network or working remotely, a more secure MFA method such as entering a code from a soft token as well could be required.
Get answers to your AOL Mail, login, Desktop Gold, AOL app, password and subscription questions. Find the support options to contact customer care by email, chat, or phone number.
For example, you might get a text message or email with a six-digit code that you must enter when you log into your bank account. This extra level of protection keeps scammers and hackers out.