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2. AOL Mail

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   Get AOL Mail for FREE! Manage your email like never before with travel, photo & document views. Personalize your inbox with themes & tabs. You've Got Mail!

3. IT service management - Wikipedia

   en.wikipedia.org/wiki/IT_service_management

   A service desk is a primary IT function within the discipline of IT service management (ITSM) as defined by ITIL. It is intended to provide a Single Point of Contact (SPOC) to meet the communication needs of both users and IT staff, [7] and also to satisfy both Customer and IT Provider objectives.

4. Help:Wikidata - Wikipedia

   en.wikipedia.org/wiki/Help:Wikidata

   A property (also attribute) describes the data value of a statement and can be thought of as a category of data, for example "color" for the data value "blue". Properties, when paired with values, form a statement in Wikidata. Properties are also used in qualifiers.

5. Technical support - Wikipedia

   en.wikipedia.org/wiki/Technical_support

   Technical support is often subdivided into tiers, or levels, in order to better serve a business or customer base. The number of levels a business uses to organize their technical support group is dependent on the business's needs regarding their ability to sufficiently serve their customers or users.

6. Service catalog - Wikipedia

   en.wikipedia.org/wiki/Service_Catalog

   Service catalogs are implemented in a manner that facilitate the registration, discovery, request, execution, and tracking of desired services for catalog users. Each service within the catalog typically includes traits and elements such as: Clear ownership of and accountability for the service (a person and often an organization).

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