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The National Safety and Quality Health Service Standards (NSQHS Standards) are Australia's principal health care standards, and apply to all health services including inpatient, outpatient, and community care. [5] There are 8 standards: Clinical governance; Partnering with consumers; Preventing and controlling infections; Medication safety
The Australian Consumer Law was developed by agreement of the Council of Australian Governments. [3]The Competition and Consumer Act 2010 (referred to as Australian Consumer Law) was enacted into legislation by the Parliament of Australia to provide a more robust framework of protection for consumer transactions within Australia.
The Competition and Consumer Act 2010 (CCA) [1] is an Act of the Parliament of Australia.Prior to 1 January 2011, it was known as the Trade Practices Act 1974 (TPA). [2] The Act is the legislative vehicle for competition law in Australia, and seeks to promote competition, fair trading as well as providing protection for consumers.
The Consumer Data Right is the name of a legislative, regulatory, and standards framework for consumer data portability in Australia. This framework has been created and introduced by the Australian Government , which is implementing the framework on a sector-by-sector basis.
CHOICE also campaigns on behalf of consumers and is a representative on many national and state-based government committees, councils and independent bodies related to consumer rights and issues including food regulation and labelling, health and financial services, telecommunications and digital technology, standards codes, ecologically sustainable development and the environment.
Patient satisfaction is a measure of the extent to which a patient is content with the health care which they received from their health care provider. In evaluations of health care quality , patient satisfaction is a performance indicator measured in a self-report study and a specific type of customer satisfaction metric.
Consumer Affairs Victoria (CAV) is a government agency that protects and promotes the interests of consumers and is based in the Australian state of Victoria.It is responsible for reviewing and advising the Victorian Government on consumer legislation and industry codes; advising and educating consumers, tenants, traders and landlords on their rights, responsibilities and changes to the law ...
The Therapeutic Goods Administration (TGA) is the medicine and therapeutic regulatory agency of the Australian Government. [4] As part of the Department of Health and Aged Care, the TGA regulates the safety, quality, efficacy and advertising in Australia of therapeutic goods (which comprise medicines, medical devices, biologicals and certain other therapeutic goods).