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J.D. Power & Associates 2013 released its North America Airline Satisfaction Study. US Airways (NYSE: LCC) was at the bottom of the list. United, of United Continental Holdings (NYSE: UAL) was ...
J.D. Power was founded in 1968 by James David Power III. [13] [14] Power had previously worked in advertising and doing customer research for the Ford Motor Company, where he felt customer satisfaction data was too often overlooked.
JD Power and Associates have also given TPA Airport consistently high customer-satisfaction ratings over the years. In November 2011, CNN ranked TPA sixth among ten of the world's most loved airports, being the only one on the list from the US. [26] In 2016, it was named one of the Top 3 airports in the country by Condé Nast. [27]
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Power began conducting customer satisfaction research on April 1, 1968, as founder of the marketing information firm J.D. Power and Associates. Power started J.D. Power and Associates at the kitchen table with his family [3] and initially the "Associates" in the firm's title were his own wife and children. [1]