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EasyJet publicly revealed the attack in May 2020. [1] They told the BBC that they were only able to notify customers whose details (credit card or email addresses) were stolen in April 2020. [1] EasyJet told BBC "This was a highly sophisticated attacker. It took time to understand the scope of the attack and to identify who had been impacted". [1]
In the US, Southwest Airlines had the lowest rate of complaints in 2006, with 0.11 complaints per 100,000 passengers, while US Airways and United Airlines had the worst rate of complaints, both with 1.36 complaints per 100,000 passengers. [7] US Airways is also the US airline with the worst on-time performance, which might explain its rate of ...
EasyJet plc (styled as easyJet) is a British multinational low-cost airline group headquartered at London Luton Airport. [3] It operates domestic and international scheduled services on 927 routes in more than 34 countries via its affiliate airlines EasyJet UK, EasyJet Switzerland, and EasyJet Europe. [4]
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The company was established to expand the "easy" brand following the launch of EasyJet in 1995. The first use of "easy" after EasyJet was the EasyInternetcafé established in June 1999, [2] followed by EasyRentacar in 2000 which was renamed to EasyCar in 2000. [3]
The majority of customer complaints focus on a serious lack of responsiveness from the Opodo customer care team, for instance not receiving a reply to an email in over a month, for them being "unreachable by phone," as well as many instances in which tickets booked and confirmed through Opodo are never actually reserved with the airline. [27]