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Learn how to manage your Microsoft account security info and troubleshoot verification code issues.
Learn how to redeem a gift card, code, or Office product key and spend your balance at Microsoft Store online, on Windows, or Xbox.
Sign in using Microsoft Authenticator. Microsoft Authenticator helps you sign in to your accounts if you've forgotten your password, use two-step verification or multi-factor authentication, or have gone passwordless on your account.
Learn how to redeem a Microsoft/Xbox gift card or other code on your mobile device, Windows device, or Xbox console.
Add Authenticator as a way to sign in every time. Using a one-time password code increases account security. This is called two-step verification. Add Authenticator as the only way to sign in - just tap an approval on your phone to sign in. This is called going passwordless.
Redeem a digital code. All Xbox digital codes are 25 characters long, include both numbers and letters, and are formatted in five blocks of five characters (xxxxx-xxxxx-xxxxx-xxxxx-xxxxx). If you’re trying to redeem your code on a Windows or Xbox device, make sure that you have entered all 25 digits correctly.
Select Get code. Microsoft will send a verification code to the email or phone number you selected. Go to the recovery phone or email for where you expect to receive the code. 4. Enter code and reset password. Confirm the code to create a new password. Learn how to create a strong password.
From the Microsoft Authenticator app, scroll down to your work or school account, copy and paste the 6-digit code from the app into the Step 2: Enter the verification code from the mobile app box on your computer, and then select Verify.
There are a number of possible explanations for why verification codes don't always arrive. Read through the list of the most common causes, and see if any of them apply to you, or use our troubleshooter to help guide you.
Save up for a big item, and spend your points on smaller rewards along the way – however you want to redeem your points, we’re with you. We’ll track your point progress, so you can keep earning and spending without counting on your fingers. Browse offers. Note: Offers vary by country.
Usually, you'll use your device's camera to capture a QR code on the site to get a new Verified ID, or a verification of an ID already on your device. You still use your password to access credentials to share with another organization.