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In 2001 Glenn Hallam, Ph.D., Paul Seymour Ph.D. and Gina Hallam, M.A. published the Conflict Lens, an on-line instrument based on the premise that conflict management is a skill that can be learned if people know which behaviors lead to constructive outcomes and which behaviors lead to destructive outcomes.
This is one of the most important factors when it comes to conflict management and resolution. The theory of image restoration builds upon theories of apologia and accounts. Apologia is a formal defense or justification of an individual's opinion, position, or actions, [ 3 ] and an account is a statement made by an individual or organization to ...
Conflict management is the process of limiting the negative aspects of conflict while increasing the positive aspects of conflict in the workplace. The aim of conflict management is to enhance learning and group outcomes, including effectiveness or performance in an organizational setting. Properly managed conflict can improve group outcomes.
The instrument is often used by students in conflict management classes or workshops. [6] [7] It has also been used in psychological studies—for example, to compare the conflict attitudes of college athletes and non-athletes. [8]
The drama triangle model is a tool used in psychotherapy, specifically transactional analysis. The triangle of actors in the drama are persecutors , victims, and rescuers . Karpman described how in some cases these roles were not undertaken in an honest manner to resolve the presenting problem, but rather were used fluidly and switched between ...
Conflict resolution is conceptualized as the methods and processes involved in facilitating the peaceful ending of conflict and retribution.Committed group members attempt to resolve group conflicts by actively communicating information about their conflicting motives or ideologies to the rest of group (e.g., intentions; reasons for holding certain beliefs) and by engaging in collective ...