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The objective of the OLA is to present a clear, concise and measurable description of the service provider's internal support relationships. OLA is sometimes expanded to other phrases but they all have the same meaning: organizational-level agreement; operating-level agreement; operations-level agreement. OLA is not a substitute for an SLA.
A service-level objective (SLO), as per the O'Reilly Site Reliability Engineering book, is a "target value or range of values for a service level that is measured by an SLI." [1] An SLO is a key element of a service-level agreement (SLA) between a service provider and a customer. SLOs are agreed upon as a means of measuring the performance of ...
The output received by the customer as a result of the service provided is the main focus of the service level agreement. Service level agreements are also defined at different levels: Customer-based SLA: An agreement with an individual customer group, covering all the services they use. For example, an SLA between a supplier (IT service ...
ServiceNow, Inc. is an American software company based in Santa Clara, California, that supplies a cloud computing platform for the creation and management of automated business workflows. It is used predominantly for the automation of information technology process, for example, the reporting and resolution of issues impacting an organization ...
Service-oriented Software Engineering (SOSE), also referred to as service engineering, [1] is a software engineering methodology focused on the development of software systems by composition of reusable services (service-orientation) often provided by other service providers.
Microsoft Solutions Framework (MSF) is a set of principles, models, disciplines, concepts, and guidelines for delivering information technology services from Microsoft.MSF is not limited to developing applications only; it is also applicable to other IT projects like deployment, networking or infrastructure projects.
Download as PDF; Printable version; ... SLA may refer to: Geography ... File format used by Scribus software;
[citation needed] At that time, ITIL lacked specific guidance for application design, development, maintenance and support. Newer ITIL versions, particularly V3 , have increasingly addressed the Application Development and Application Management domains; the ASL BiSL Foundation has published a white paper comparing ITIL v3 and ASL.