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The oil and gas industry in the United Kingdom produced 1.42 million BOE per day [4] in 2014, of which 59% [4] was oil/liquids. In 2013 the UK consumed 1.508 million barrels per day (bpd) of oil and 2.735 trillion cubic feet (tcf) of gas, [5] so is now an importer of hydrocarbons having been a significant exporter in the 1980s and 1990s.
This included embedding sales force automation or extended customer service (e.g. inquiry, activity management) as CRM features in their ERP. Customer relationship management was popularized in 1997 due to the work of Siebel, Gartner, and IBM. Between 1997 and 2000, leading CRM products were enriched with shipping and marketing capabilities. [13]
With the huge rise in internet use since the previous general election, BBC News created a special website – BBC Politics 97 – covering the election. [35] This site was an experiment for the efficiency of an online news service which was due for launch later in the year. [36]