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Salesforce, Inc. is an American cloud-based software company headquartered in San Francisco, California.It provides applications focused on sales, customer service, marketing automation, e-commerce, analytics, artificial intelligence, and application development.
Growing in popularity is the idea of gamifying, or using game design elements and game principles in a non-game environment such as customer service environments. The gamification of customer service environments includes providing elements found in games like rewards and bonus points to customer service representatives as a method of feedback ...
Task Analysis, Environment Modeling, and Simulation (TAEMS or TÆMS) is a problem domain independent modeling language used to describe the task structures and the problem-solving activities of intelligent agents in a multi-agent environment. [1] [2] The intelligent agent operates in environments where: responses by specific deadlines may be ...
Software as a service (SaaS / s æ s / [1]) is a cloud computing service model where the provider offers use of application software to a client and manages all needed physical and software resources. [2]
HubSpot's customer service software, Service Hub ( previously known as Customer Hub ) [55] was announced in 2017, moved out of beta testing in 2018, [56] [57] and received a "refresh" in 2022. The contact center platform provides self-service automation, Twilio telephony , [ 58 ] as well as "sentiment analysis and churn forecasting" and ...
A Mobile-Based Integrated Development Environment (IDE) is a software application that provides a comprehensive suite of tools for software development on mobile platforms. Unlike traditional desktop IDEs, mobile-based IDEs are designed to run on smartphones and tablets, allowing developers to write, debug, and deploy code directly from their ...