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"Computer says no" is a catchphrase first used in the British sketch comedy television programme Little Britain [1] in 2004. In British culture, the phrase is used to criticise public-facing organisations and customer service staff who rely on information stored on or generated by a computer to make decisions and respond to customers' requests ...
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This usage implies a lack of computer savviness, asserting that problems arising when using a device are the fault of the user. Critics of the term argue that the problems are caused instead by poor product designs that fail to anticipate the capabilities and needs of the user. The term can also be used for non-computer-related mistakes.
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According to a Wall Street Journal article written by Ben Zimmer, [6] The Yale law librarian Fred Shapiro came up with the new earliest use of the word yet found: May 19, 1940. That was when the novelist Katharine Brush wrote about glitch in her column "Out of My Mind" (syndicated in The Washington Post , The Boston Globe , and other papers).
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