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A Firestone customer service representative in Berkeley Heights, New Jersey. Customer service representatives, customer service advisors, customer service agents, or customer service associates are employees who interact with customers to handle and resolve complaints, process orders, and provide information about an organization’s products and services.
The company operates contact centers that outsource voice and chat agent services, for sales and support. The main demands are in telecommunications, financial services, retail, insurance, and travel industries. Its early offerings were contact center services with voice contact center agents. [2]
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