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  2. Product return - Wikipedia

    en.wikipedia.org/wiki/Product_return

    In the United States, various abuses using the return process allegedly cost retailers more than $9 billion annually. [9] One common practice is the use of the system in order to "borrow" the merchandise at no charge. The customer who engages in this practice purchases the item for temporary use, then returns it when finished.

  3. Return merchandise authorization - Wikipedia

    en.wikipedia.org/wiki/Return_merchandise...

    A return is costly for the vendor and inconvenient for the customer; any return that can be prevented benefits both parties. Returned merchandise requires management by the manufacturer after the return. The product has a second life cycle after the return. An important aspect of RMA management is learning from RMA trends to prevent further ...

  4. How Retailers Are Tapping AI to Mitigate the High Cost of ...

    www.aol.com/finance/retailers-tapping-ai...

    Total merchandise returns are expected to have reached $890 billion in 2024, according to the National Retail Federation (NRF). Losses due to return fraud totaled $101 billion last year, according ...

  5. Amazon customers can now return their items at Kohl's - AOL

    www.aol.com/news/amazon-customers-now-return...

    In 2017, the two companies launched a pilot program that allowed Amazon customers to return merchandise at Kohl's locations in Los Angeles, Chicago, and Milwaukee. Last month, Kohl's revealed that ...

  6. Why online retailers increasingly let customers keep returns ...

    www.aol.com/finance/why-online-retailers...

    Returns surged in 2021 and stayed elevated last year, when they accounted for $816.8 billion in lost sales across the U.S. retail marketplace, according to data from the National Retail Federation ...

  7. Return fraud - Wikipedia

    en.wikipedia.org/wiki/Return_fraud

    Return fraud is the act of defrauding a retail store by means of the return process.There are various ways in which this crime is committed. For example, the offender may return stolen merchandise to secure cash, steal receipts or receipt tape to enable a falsified return, or use somebody else's receipt to try to return an item picked up from a store shelf.

  8. Target Implements Stricter Return Policy Amid Rising Abuse ...

    www.aol.com/finance/target-implements-stricter...

    What Is Target's New Return Policy? The retail giant decided it won't be a target for abuse anymore and recently updated the wording of its return policy, saying they "reserve the right to deny ...

  9. Credit note - Wikipedia

    en.wikipedia.org/wiki/Credit_note

    To allow the buyer to purchase an item or service from that seller on a future date, i.e. a gift card or store card credit. Credit notes may be issued by a seller as a goodwill gesture to a buyer who wishes to return previously purchased merchandise (instead of cash repayment) in circumstances where the original sales agreement did not include an explicit refund policy for returned items.