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A closed-ended question is any question for which a researcher provides research participants with options from which to choose a response. [1] Closed-ended questions are sometimes phrased as a statement that requires a response. A closed-ended question contrasts with an open-ended question, which cannot easily be answered with specific ...
Care should be taken to ask one question at a time. Questions and prepared responses (for multiple-choice) should be neutral as to intended outcome. A biased question or questionnaire encourages respondents to answer one way rather than another. [20] Even questions without bias may leave respondents with expectations.
An open-ended question asks the respondent to formulate his own answer, whereas a closed-ended question asks the respondent to pick an answer from a given number of options. The response options for a closed-ended question should be exhaustive and mutually exclusive. Four types of response scales for closed-ended questions are distinguished:
"If the question is simple and the customer calls to get the answer from a live agent, the agent should take a minute or two to show/teach the customer how to use the self-service chatbot for the ...
Experts say that asking deep questions is a great way to strengthen your relationships. These are the best questions to get to know your friends better. 105 deep questions to ask your friends to ...
Open questions are those questions that invite the respondent to provide answers in their own words and provide qualitative data. Although these types of questions are more difficult to analyze, they can produce more in-depth responses and tell the researcher what the participant actually thinks, rather than being restricted by categories.
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