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The National Consumer Disputes Redressal Commission (NCDRC) is a quasi-judicial government commission established in India in 1988 under the Consumer Protection Act of 1986. [3] Headquartered in New Delhi, it serves as the apex national-level forum for consumer dispute resolution in India. [ 3 ]
Grievance Redressal is a management- and governance-related process used commonly in India. While the term "Grievance Redressal" primarily covers the receipt and processing of complaints from citizens and consumers, a wider definition includes actions taken on any issue raised by them to avail services more effectively.
States Consumer Disputes Redressal commission in states and union territories of India was formed to promote and protect the rights of consumers as per the Consumer Protection Act 1986. [ 1 ] [ 2 ] [ 3 ] It was renamed from States Consumer Disputes Redressal Forum with the amendment in Consumer Protection Act 2019 from July 2020.
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HDFC held approx. 48.7% of shares in HDFC Life [24] and was the sole promoter of the company, as of May 2023. [25] In September 2013, it was ranked third in terms of market share of private life insurance companies in India. [15] On the same date, it had a network of approx. 72,000 financial consultants to sell its policies. [15]
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