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In September 2018, Renewal by Andersen was named in an EEOC complaint for discriminating against women and older workers in employment by targeting job ads on Facebook to younger men only. [16] In September 2019, the EEOC ruled that Renewal by Andersen violated the Civil Rights act and the Age Discrimination in Employment Act. [17] [18] [19]
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Customers may voice their complaints or switch their preferred firm in the case of a service failure. In both cases, the profitability of a firm is damaged. Good service recovery is important in terms of customer retention and can lead to stronger loyalty for customers, thus further increasing customer retention exceeding the pre-failure level.
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Consumer Complaints: Automatic renewal tricks. Tracy Coenen. Updated July 14, 2016 at 8:41 PM. I hate the sneaky little tricks that companies use to make you do business with them, even when you ...