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A conflict style inventory is a written tool for gaining insight into how people respond to conflict. Typically, a user answers a set of questions about their responses to conflict and is scored accordingly. Most people develop a patterned response to conflict based on their life history and history with others.
The United States Institute for Peace has published a free modified version of the Thomas-Kilmann test. [8] In that test collaborating is called problem solving. The various conflict style inventories do not do a great job of taking into account power differences, such as age, race, or employment position.
Compromising Style: In the compromising style, individuals show moderate assertiveness and cooperativeness, aiming to find middle ground that partially satisfies everyone's needs. This approach is suitable when both parties need to move forward and value reaching an agreement over individual preferences.
In 1974, Kenneth W. Thomas and Ralph H. Kilman adopted this model and created the Thomas Kilmann Conflict Mode Instrument. This is the best known of the conflict style inventories. Another often used instrument is the Conflict Dynamics Profile offered by Eckerd College in Florida. This is primarily designed to be offered as a 360 degree instrument.
Conflict resolution involves the process of the reducing, eliminating, or terminating of all forms and types of conflict. Five styles for conflict management, as identified by Thomas and Kilmann, are: competing, compromising, collaborating, avoiding, and accommodating. [2] Businesses can benefit from appropriate types and levels of conflict.
The conflict tactics scale (CTS), created by Murray A. Straus in 1979, [1] is used in the research of family violence." [ 2 ] There are two versions of the CTS; the CTS2 (an expanded and modified version of the original CTS) [ 3 ] and the CTSPC (CTS Parent-Child).
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