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The output received by the customer as a result of the service provided is the main focus of the service level agreement. Service level agreements are also defined at different levels: Customer-based SLA: An agreement with an individual customer group, covering all the services they use. For example, an SLA between a supplier (IT service ...
A service-level objective (SLO), as per the O'Reilly Site Reliability Engineering book, is a "target value or range of values for a service level that is measured by an SLI." [1] An SLO is a key element of a service-level agreement (SLA) between a service provider and a customer. SLOs are agreed upon as a means of measuring the performance of ...
Service Level Agreements Typically, cloud providers' Service Level Agreements (SLAs) do not encompass all forms of service interruptions. Exclusions typically include planned maintenance, downtime resulting from external factors such as network issues, human errors , like misconfigurations, natural disasters , force majeure events, or security ...
CloudFormation is an early example of a declarative Infrastructure as Code tool. [41] 2010: Sep 2: IAM (security) AWS launches identity and access management (IAM) – Preview Beta. [42] 2010: November: Product: Amazon announces that Amazon.com has migrated its retail web services to AWS. [43] 2010: December 5: Product (Internet delivery)
For example, electricity that is delivered without interruptions (blackouts, brownouts or surges) 99.999% of the time would have 5 nines reliability, or class five. [10] In particular, the term is used in connection with mainframes [11] [12] or enterprise computing, often as part of a service-level agreement.
SLA—Service Level Agreement; SLED—SUSE Linux Enterprise Desktop; SLES—SUSE Linux Enterprise Server; SLI—Scalable Link Interface; SLIP—Serial Line Internet Protocol; SLM—Service Level Management; SLOC—Source Lines of Code; SME—Subject Matter Expert; SMF—Single-Mode (optical) Fiber; SPM—Software project management