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2. Service-level agreement - Wikipedia

   en.wikipedia.org/wiki/Service-level_agreement

   A service-level agreement is an agreement between two or more parties, where one is the customer and the others are service providers. This can be a legally binding formal or an informal "contract" (for example, internal department relationships). The agreement may involve separate organizations or different teams within one organization.

3. Operational-level agreement - Wikipedia

   en.wikipedia.org/wiki/Operational-level_agreement

   The objective of the OLA is to present a clear, concise and measurable description of the service provider's internal support relationships. OLA is sometimes expanded to other phrases but they all have the same meaning: organizational-level agreement; operating-level agreement; operations-level agreement. OLA is not a substitute for an SLA.

4. Scribus - Wikipedia

   en.wikipedia.org/wiki/Scribus

   The current file format, called SLA, is XML. Old versions of SLA were based on XML. Text can be imported from OpenDocument (ODT) text documents (such as from LibreOffice Writer), OpenOffice.org XML (OpenOffice.org Writer's SXW files), Microsoft Word's DOC, PDB, and HTML formats (although some limitations apply). ODT files can typically be ...

5. Service-level objective - Wikipedia

   en.wikipedia.org/wiki/Service-level_objective

   The SLA is the entire agreement that specifies what service is to be provided, how it is supported, times, locations, costs, performance, and responsibilities of the parties involved. SLOs are specific measurable characteristics of the SLA such as availability, throughput, frequency, response time, or quality.

6. Template (word processing) - Wikipedia

   en.wikipedia.org/wiki/Template_(word_processing)

   The term template, when used in the context of word processing software, refers to a sample document that has already some details in place; those can (that is added/completed, removed or changed, differently from a fill-in-the-blank of the approach as in a form) either by hand or through an automated iterative process, such as with a software assistant.

7. Template (file format) - Wikipedia

   en.wikipedia.org/wiki/Template_(file_format)

   Microsoft Word allows creating both layout and content templates. A layout template is a style guide for the file styles. It usually contains a chapter which explains how to use the styles within the documents. A content template is a document which provides a table of contents. It might be modified to correspond to the user's needs.