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Centralised Public Grievance Redress and Monitoring System (Hindi: केंद्रीकृत लोक शिकायत निवारण और निगरानी प्रणाली; abbreviated as CPGRAMS) is a centralised system that allows anyone to file complaints against any department of the Central or State Government of India. it is one of the flagship initiatives for ...
The Centre for Railway Information Systems (CRIS) designs, develops, implements and maintains most of the important information systems of Indian Railways. It is under the ownership of Government of India and administrative control of the Ministry of Railways. It is located in Chanakyapuri, New Delhi. CRIS was established in 1986.
The Passenger Amenities Committee (PAC) is a statutory Organization body under the Ministry of Railways (India), Government of India. [1] It is tasked with grievances of passengers for the ease of railway transport in India. PAC is considered to be one of the classical organizational network for smooth functioning of railways in India.
E-Daakhil is an online portal launched on 7 September 2020 by The National Consumer Disputes Redressal Commission (NCDRC) for online and offline filing of complaints by aggrieved consumers and also facilitates of digital payments related to it. [1] The portal is available in Consumer Redressal Commissions of various states of India. [2] [3] [4] [5]
Indian Railways is a state-owned enterprise that is organised as a deparmental undertaking of the Ministry of Railways of the Government of India and operates India's national railway system. [ a ] As of 2023 [update] , it manages the fourth largest national railway system by size with a track length of 132,310 km (82,210 mi), running track ...
The officers of Railway Board Secretariat Service used to constitute feeder categories for filling up the posts Indian Railway Personnel Service in its earlier days. Their services are also often taken by various Railway undertakings and corporations on deputation basis.
Government Railway Police (GRP), or simply Railway Police, are branches of the state police forces in India responsible for maintaining law and order, as well as preventing and detecting crimes in railway premises and trains. Its duties correspond to those of the district police in the areas under their jurisdiction.
Indian Railways is a statutory body that reports to parliament and is under the ownership of ministry of railways. [18] Indian Railways is further divided into 18 administrative zones (17 operational), headed by general managers who report to the board along with the heads of other institutions and undertakings owned by the Indian Railways. [17]