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2. Service catalog - Wikipedia

   en.wikipedia.org/wiki/Service_Catalog

   An IT service catalog is a subset of an enterprise service catalog and is defined by ITIL, by the book Service Design, to be an exhaustive list of IT-only services that an organization provides or offers to its employees or customers. The catalog is the only part of the Service Portfolio that is published to customers and is used to support the ...

3. Service Design Package (ITIL) - Wikipedia

   en.wikipedia.org/wiki/Service_Design_Package_(ITIL)

   'Service' in this context should not be confused with the IT meanings of 'service', such as a web service. This is somewhat confused by ITIL also recommending the adoption of service-oriented architecture, as expounded by OASIS. [4] In most technical contexts, SOA is widely assumed to imply the provision and interconnection of technical services.

4. Service Portfolio (ITIL) - Wikipedia

   en.wikipedia.org/wiki/Service_Portfolio_(ITIL)

   The Service Portfolio is described in the ITIL books Service Strategy and Service Design. [1] The Service Portfolio is the core repository for all information for all services in an organization. Each service is listed along with its current status and history. The main descriptor in the Service Portfolio is the Service Design Package (SDP). [2]

5. FitSM - Wikipedia

   en.wikipedia.org/wiki/FitSM

   FitSM-4: Templates and samples [ edit ] A collection of templates and samples for documents needed in a service management system, e.g. SLAs , statement of a service management policy , elements of a service portfolio or service catalogue etc.

6. ITIL - Wikipedia

   en.wikipedia.org/wiki/ITIL

   ITIL (previously and also known as Information Technology Infrastructure Library) is a framework with a set of practices (previously processes) for IT activities such as IT service management (ITSM) and IT asset management (ITAM) that focus on aligning IT services with the needs of the business.

7. HP Service Manager software - Wikipedia

   en.wikipedia.org/wiki/HP_Service_Manager_software

   Service Manager is an ITSM Tool using the ITIL framework providing a web interface for corporate changes, releases and interactions (request fulfillment) supported by a Service catalog and CMDB. For a summary of the functionality, screenshots , data sheets , white papers and more information refer to the sources listed above.