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  2. Gate agent - Wikipedia

    en.wikipedia.org/wiki/Gate_agent

    [citation needed] Agents have a variety of duties depending on the size of the airline, including making boarding announcements, assigning seats, handling standby passengers, monitoring jet way doors during boarding and disembarkation, and assisting in customer service duties. [1] Gate agents are able to see everything about each customer's ...

  3. American Airlines lays off 656 workers, will create new ... - AOL

    www.aol.com/news/american-airlines-lays-off-656...

    Fort Worth-based American Airlines will lay off more than 650 workers as it overhauls its customer service department, including more than 300 non-union customer service jobs in Dallas.

  4. Travel agency - Wikipedia

    en.wikipedia.org/wiki/Travel_agency

    In 2022, the BLS lists the median travel agent salary as $46,400 per year. [ 56 ] Host Agency Reviews lists employee salaries by compensation structure, listing the 2022 income for travel agents that earn salary + commissions (25% of travel advisor employees) at $88,909, those that earn salary/hourly only at $50,792 (44% of employee travel ...

  5. Flight attendant - Wikipedia

    en.wikipedia.org/wiki/Flight_attendant

    The chief purser (CP), also titled as in-flight service manager (ISM), flight service manager (FSM), customer service manager (CSM) or cabin service director (CSD) is the senior flight attendant in the chain of command of flight attendants.

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  7. US Airways - Wikipedia

    en.wikipedia.org/wiki/US_Airways

    A Consumer Reports survey of 23,000 readers in June 2007 ranked US Airways as the worst airline for customer satisfaction. The survey was conducted before the airline's March 2007 service disruptions.