When.com Web Search

Search results

1. Results From The WOW.Com Content Network

2. Customer relationship management - Wikipedia

   en.wikipedia.org/wiki/Customer_relationship...

   CRM tools with marketing automation capabilities can automate repeated tasks, for example, sending out automated marketing emails at certain times to customers or posting marketing information on social media. The goal with marketing automation is to turn a sales lead into a full customer.

3. Relationship marketing - Wikipedia

   en.wikipedia.org/wiki/Relationship_marketing

   Relationship marketing is a form of marketing developed from direct response marketing campaigns that emphasizes customer retention and satisfaction rather than sales transactions. [ 1 ] [ 2 ] It differentiates from other forms of marketing in that it recognises the long-term value of customer relationships and extends communication beyond ...

4. Social CRM - Wikipedia

   en.wikipedia.org/wiki/Social_CRM

   Social customer service: Ownership of social media is shifting away from Marketing and Communication as engagement increasingly relates to inbound customer service-based topics. Rather than social being seen purely as a space for companies to deliver outbound marketing messages, it is the inbound customer queries that allow for meaningful ...

5. eCRM - Wikipedia

   en.wikipedia.org/wiki/ECRM

   However, since communications is the central aspect of customer relations activities, many opt for the following definition of mCRM: "communication, either one-way or interactive, which is related to sales, marketing and customer service activities conducted through mobile medium for the purpose of building and maintaining customer ...

6. Customer engagement - Wikipedia

   en.wikipedia.org/wiki/Customer_engagement

   With aspects of relationship marketing and service-dominant perspectives, customer engagement can be loosely defined as "consumers' proactive contributions in co-creating their personalized experiences and perceived value with organizations through active, explicit, and ongoing dialogue and interactions".

7. Customer to customer - Wikipedia

   en.wikipedia.org/wiki/Customer_to_customer

   Since the customer to customer marketing strategy is strongly focused on serving the customer, the business model of Craigslist is simple: serve the customer first. Utilizing this model, Craigslist has developed into a prime example of a customer to customer driven 'machine', which focuses on the customer selling to the customer.