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"Good Guys to spin off web store," CNET, January 5, 2000. "The Good Guys Laying Off 450 Employees", San Francisco Chronicle, March 2, 2001. "CompUSA to purchase Good Guys: $58 million deal expected to benefit both companies", San Francisco Chronicle, September 30, 2003. "Good Guys quarterly sales fall, sees wider loss," Forbes, June 10, 2003.
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The FTC specifically identified that informing consumers that warranties are voided if they break a warranty sticker or seal on the unit's packaging, use third-party replacement parts, or use third-party repair services is a deceptive practice, as these terms are only valid if the manufacturer provides free warranty service or replacement parts ...
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RMA/RGA comes before the customer permanently relinquishes ownership of the product to the manufacturer, commonly referred to as a return. A return is costly for the vendor and inconvenient for the customer; any return that can be prevented benefits both parties. Returned merchandise requires management by the manufacturer after the return.
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