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Service quality (SQ), in its contemporary conceptualisation, is a comparison of perceived expectations (E) of a service with perceived performance (P), giving rise to the equation SQ = P − E. [1] This conceptualistion of service quality has its origins in the expectancy-disconfirmation paradigm. [2]
Quality control (QC) is a process by which entities review the quality of all factors involved in production. ISO 9000 defines quality control as "a part of quality management focused on fulfilling quality requirements". [1] This approach places emphasis on three aspects (enshrined in standards such as ISO 9001): [2] [3]
The intersection of technology and quality management software prompted the emergence of a new software category: Enterprise Quality Management Software (EQMS). EQMS is a platform for cross-functional communication and collaboration that centralizes, standardizes, and streamlines quality management data from across the value chain.
Management and staff members of these Q-enterprises commit themselves to stick to the definitions of the requirements provided by the Swiss Tourism Federation for each of the three Q-Levels. These touristic enterprises allow themselves, in the context of the Quality Program, to be judged by customers and bring improvements if necessary.
Quality management software focuses on 4 main elements: [2] Document management: Quality management software enables companies to manage all product and quality records and documents, including product specifications, work instructions, standard operating procedures (SOPs), quality policies, and training records, among other things, to fulfill ...
Hospitality Management and Tourism (Tourism Management) is the study of the hospitality industry. A degree in the subject may be awarded either by a university college dedicated to the studies of hospitality management or a business school with a relevant department. [ 1 ]
Indian Institute of Tourism and Travel Management (IITTM) is an institute based in Gwalior, Madhya Pradesh, India, with campuses in Bhubaneswar, Noida, Nellore, [2] and Goa, offering training, education and research in sustainable management of tourism, travel and other allied sectors.
Quality of service (QoS) is the description or measurement of the overall performance of a service, such as a telephony or computer network, or a cloud computing service, particularly the performance seen by the users of the network.